Tools - POWER PETE

July 23, 2026

Dynamics 365 Contact Center Conversation & Routing Diagnostics

Routing diagnostics left Dynamics 365 and moved to Azure Application Insights. So I built Conversation Diagnostics for Dynamics 365: the FastTrack Dynamics 365 diagnostics dashboard, running inside Dynamics, with plain-language explanations of every routing decision.

Dynamics 365 Contact Center Tools

October 21, 2024

Autonomous Agents will be key to transforming business processes in 2025

Autonomous agents with AI will transform businesses by automating tasks, enhancing decisions, and boosting efficiency. They act independently and learn. Implementing involves assessing needs, choosing solutions, and addressing data.

Power Platform Copilot Tools Power Virtual Agents

June 18, 2024

Start fixing your Data Governance by establishing tenant hygiene with the CoE Starter Kit

More and more organizations are struggling to manage the exponential growth of their digital assets across multiple environments. Poor data governance practices can lead to security risks, compliance issues, and inefficiencies that hinder productivity and decision-making. That's

Power Apps Power Platform Power Platform Admin & Governance Tools

May 31, 2024

Get Started with Knowledge Assist in Dynamics 365 Customer Service

Knowledge Draft Assist in Dynamics 365 Customer Service enables agents to create knowledge articles from cases, enhancing efficiency and customer satisfaction by streamlining knowledge management.

Dynamics 365 Power Apps Tools Copilot

February 1, 2024

Embracing the Future: Understanding the Impact of AI on Business Operations

Artificial Intelligence (AI) is no longer a futuristic concept but a present reality shaping the global business landscape. With its potential to automate tasks and analyze colossal data sets, AI is poised to revolutionize the modus operandi of organizations across sectors.

Tools Copilot

September 7, 2023